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Terms and Conditions

These Terms and Conditions (“Terms”) explain how The Urology and Men’s Health Clinic (referred to as “the Clinic”, “we”, “us” or “our”) provides services to you, the patient or website visitor (“you”, “your”). By using our website, booking an appointment or receiving services from the Clinic, you agree to these Terms.

Note: This document is a template drafted for clarity and completeness. It is not legal advice. We recommend a legal review before publishing, particularly to confirm regulatory statements, fees and any clinic-specific policies.

About the Clinic

The Clinic provides private andrology and urology consultations, diagnostics and treatments in Birmingham and surrounding areas. If applicable, our Care Quality Commission (CQC) registration details will be displayed on the website and in the clinic. If you need to confirm registration requirements for your services, see the CQC guidance.

Appointments, cancellations and no-shows

  • Bookings: Appointments can be made by phone, online, or by email. You must provide accurate contact details.
  • Rescheduling / Cancellation: If you need to cancel or change your appointment, please provide at least [insert hours/days] notice. Late cancellations may incur a cancellation fee as published on our website or price list.
  • No-shows: Failure to attend without notice may result in a missed-appointment fee and affect future booking privileges.
  • Refunds: Refunds for paid services are handled in accordance with our Fees & Refunds policy. Any refundable amounts (for prepaid services) will be processed within a reasonable time after verification; administrative fees may apply.

Fees, payment and insurance

  • Fees: Our fees for consultations, diagnostics, and procedures are available upon request and are subject to change. We will confirm fees before you commit to any paid service.
  • Payments: We accept card payments and other methods as listed on the website. Payment is required at or before the time of service, unless otherwise stated.
  • Insurance: If you are using private medical insurance, you must confirm coverage with your insurer before attending. Any shortfall or non-covered services are your responsibility. We may require payment in full and provide the paperwork for you to submit to your insurer for a claim.

Medical information, consent and treatment

  • Clinical assessment: All clinical care begins with an assessment. Our clinicians will explain diagnosis, treatment options and risks. You will be given the opportunity to ask questions.
  • Informed consent: We require informed consent before any diagnostic test, treatment or procedure. For minors or those lacking capacity, consent will be taken from an authorised representative in line with legal requirements.
  • Prescribing & remote consultations: We offer remote consultations where clinically appropriate. Prescribing in remote consultations follows professional guidance and safeguards; remote prescribing may be limited or refused in some cases. For guidance on remote prescribing and remote consultations, please see the GMC recommendations.

Privacy, data protection and health records

  • How we use your data: We collect and process personal data (including health data) for the purpose of providing care, managing appointments, billing and where required by law. Health information is treated as special category data and handled with additional safeguards. For an overview of handling health data and transparency duties, see ICO guidance.
  • Data storage and security: We store clinical records securely and retain them for the legally required period or as set out in our retention policy. We strive to protect data using appropriate technical and organisational measures.
  • Your rights: You have rights to access, rectify, restrict processing, object and request erasure in line with data protection law. Requests should be made in writing using the contact details below.
  • Sharing & third parties: We may share information with laboratories, imaging centres, insurers or other healthcare providers where needed for your care or as required by law. Where third parties process data on our behalf, we use contracts to require secure processing.
For further details, see our separate Privacy Policy and Cookie Policy on the website.

Telemedicine and remote consultations

We may offer telephone or video consultations where clinically appropriate. Remote consultations are subject to the same clinical standards as face-to-face care. You must provide accurate information and be in a private, safe location during a remote consultation. For practical guidance on video consultations and remote care, see NHS England resources.

Third-party websites, tests and suppliers

Where our website links to third-party sites, we are not responsible for the content or accuracy of those sites. If diagnostic tests, imaging or pathology are performed by external providers, their terms and processes also apply. We will provide key information and reasonable support when coordinating third-party services.

Intellectual property

All content on our website (text, images, logos) is owned by the Clinic or used under licence. You may not reproduce or republish content without our written permission. Patient-provided materials (photos, testimonials) will only be published with explicit consent.

Complaints and feedback

We aim to resolve concerns quickly. Please raise complaints with reception, the nominated complaints officer or via the contact email shown on the website. If you remain dissatisfied after internal review, you may escalate to relevant bodies (e.g., the CQC for regulated activities, or professional regulators). We will explain the escalation route in our complaint response.

Liability and disclaimers

  • Clinical liability: We provide care in line with professional standards. We do not accept liability for harm resulting from failure to follow clinically-advised instructions, missed appointments, or incomplete information provided by you.
  • Website content: Information on the website is for general information only and is not a substitute for professional clinical advice. We do not guarantee the accuracy or suitability of content for your personal circumstances.
  • Limitation of liability: To the fullest extent permitted by law, our liability for negligence, breach of contract or other legal claims is limited to direct losses and capped to an amount equivalent to the fees paid for the relevant service. We are not liable for indirect, consequential or unforeseeable losses.

Fees and service changes

We review fees and the scope of services from time to time. Any material change that affects booked treatment will be communicated in advance, where possible.

Safety, emergencies and out-of-hours

The Clinic is not an emergency service. If you have a life-threatening emergency, call 999 or go to your nearest A&E. For urgent clinical concerns outside our hours, follow the advice given at the time of booking or check the website for out-of-hours arrangements.

COVID-19 and infectious disease measures

As required, we may apply screening, testing and infection-control measures. You must follow any clinic instructions about infection control when attending appointments.

Changes to these Terms

We may update these Terms occasionally. We will publish the updated Terms on our website with an effective date. Continued use of services after changes implies acceptance. Material changes affecting an active booking will be notified directly where possible.

Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales, unless otherwise agreed.

Contact and further information

For questions about these Terms, bookings, fees or complaints, contact:

The Urology and Men’s Health Clinic
29 Corporation St, Birmingham B2 4LS, United Kingdom
Phone: 0121 716 9044
Email: info@urologyandmenshealth.co.uk

A final note on regulation and professional standards

Our clinicians are registered with their professional regulators (e.g., GMC) and follow professional guidance on prescribing, remote consultations and clinical care. If you require more information about professional standards or remote prescribing principles, see the GMC guidance.